On-Site
Continuity Service Specification |
| Description: |
| Hardware: |
| Repair or replacement on site following any electrical,
electronic or mechanical failure attributable to inherent defects or faulty workmanship or
wear and tear. |
| Resolution of problem may be achieved at our discretion by
repair of equipment on-site, loan of comparable equipment pending off-site repair or
provision of comparable equipment for the duration of the maintenance period in the event
of irreparable failure. |
| Software: |
| Resolution on site of operating system, configuration
problems associated with network server setup, directory and filing systems, printing
systems and communication between network server and client computers. |
| Features: |
| 4 hours maximum downtime if called out in normal working
hours (premium service). |
| On site presence within 24 hours of notification. |
| Fix achieved within 8 working hours of notification. |
| Repairs to hardware and software will include restoration
of network operating system and configuration of programs and data, using the
customer’s backup. |
| It is the client’s responsibility to maintain
adequate backups. |
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Please note the example prices.
Hardware Cover - what it involves:
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| We are operating a Spam avoidence system. |
| In the first instance, please use the
following temporary |
| email address, if you wish to contact us. |
| We will reply giving you a permanent,
simple-to-remember |
| email address for future contacts. |
|
In the first instance please
email:  |
|
|
57 Carr Rd Deepcar
Sheffield S36 2RH |
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last update 15 March 2007 |
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Copyright Comag 2007
All rights reserved. Reproduction is not permitted.
Website developed and maintained by
Comag.net
http://www.comag.net
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